Create personal signature with canned responses

Agents or admins can use canned responses to set a personal signature for each project. This signature will be automatically appended when you add a comment on a request using the issue view.

Your personal signature can include any information such as name, designation, contact details, and so on.

To create a signature using canned responses:

1. Open the issue view of any request that you’re working on.

2. [内部メモを追加] または [カスタマーに返信] を選択します。

3. [定型返信] を選択します。

4. Edit an existing personal canned response or Create new to create a new one.

5. Enter or update the following details:

   • 名前 - 返信に一意の名前を付けます。

   • Availability - This step is only required if you’re a project admin. To create signature, select Personal.

   • Response - Use this field to enter the information you wish to include in your signature.

6. Select the Use as Signature checkbox.

7. Select Save or Create to save your signature.