Choose customer permissions for your service desk and Jira site
You can set global and project permissions to define who can access and send requests to your service desks. Both Jira admins and project admins have a role to play in setting permissions:
Jira admins manage global customer permissions and decide how customers access the service desk. They can set permissions across all projects on a Jira Cloud site.
Project admins manage customer permissions for each project. They set access to:
who can view the portal
who can send requests to a service desk
who customers can share requests with
Project permissions depend on global permissions, which means you can have different customer permissions for a project depending on the people who need to access it.
How global customer permissions impact project customer permissions
A reference list summarizing the types of service desk global and project customer permissions.
Change global customer permissions
If you're a Jira admin, you can view or change the global customer permissions for your site.
Change project customer permissions
Project admins can view or change the customer permissions for their site.
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