Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Give agents permission to add announcements to help centers
You must be a Jira administrator to give agents permission to add announcements to the help center.
To give permission to agents:
Go to Settings () > Products > Jira Service Management > Configuration.
For Can agents add announcements to the help center?, select Yes.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
Was this helpful?