Add an announcement to a help center or portal

Adding portal or help center announcements are helpful if you want to inform all your customers at once about important news or ongoing problems.

For example, you can let your customers know about a system-wide outage before they raise a request about it.

Add an announcement to a portal

Adding an announcement to the portal displays a message at the top of your portal to those with access to your service project.

Project admins can add announcements to the portal or give permission to agents to do the same.

To add an announcement to the portal:

1. From your service project sidebar, select Channels.

2. Hover over Portal and select Open.

3. Once in the portal, select your avatar, and from the dropdown, select Announcements.

4. Enter the announcement title and message.

5. Select Save changes.

Give agents permission to add announcements to your portal

Project admins can also choose to allow agents to add announcements themselves.

To give permission to agents:

1. From your service project, go to Project settings > Portal settings.

2. Choose Yes, agents can add announcements to this portal under Announcements.

Add an announcement to a help center

Adding an announcement to a help center displays a message on the help center home page.

You need to be a Jira admin to add announcements to the help center. Jira admins can also give agents permission to add announcements to the help center.

To add announcements to the help center:

1. Go to Settings () > Products > Jira Service Management > Configuration.

2. In the Help center section, select View all help centers.

3. Select the help center you want to add the announcement in.

4. Once in the help center, select your avatar, and from the dropdown, select Announcements.

5. Enter the announcement title and message.

6. Select Save changes.

If you’re an agent, follow these steps to add an announcement to a help center:

1. Go to the help center you want to add an announcement to.

2. Once in the help center, select your avatar, and from the dropdown, select Announcements.

3. Enter the announcement title and message.

4. Select Save changes.

Give agents permission to add announcements to help centers

Jira admins can chose to give agents permission to add announcements to help centers on your site.

To give permission to agents:

1. Go to Settings () > Products > Jira Service Management > Configuration.

2. In the Help center section, for Can agents add announcements to help centers? select Yes.