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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Give agents permission to add announcements to help centers

You must be a Jira administrator to give agents permission to add announcements to the help center.

To give permission to agents:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. For Can agents add announcements to the help center?, select Yes.


This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.

 

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