Add an announcement to the help center

Adding an announcement to the help center displays a message across all customer portals connected to your Jira Service Desk site.

By default, you need to be a Jira administrators to add announcements to the help center.

To add announcements to the help center:

  1. From your service desk project, go to Channels.

  2. Hover over Help center and select Open.

  3. Click Customize then Portal Announcement.

  4. Enter the Announcement subject and Announcement message fields.

  5. Click Save.

You can also choose to allow agents to add announcements themselves. Learn more about giving agents permission to add announcements in How global customer permissions impact project permissions.


Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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