Adding an announcement to the help center displays a message across all customer portals connected to your Jira Service Desk site.
By default, you need to be a Jira administrators to add announcements to the help center.
To add announcements to the help center:
From your service desk project, go to Channels.
Hover over Help center and select Open.
Click Customize, then enter the Announcement subject and Announcement message fields.
You can also choose to allow agents to add announcements themselves. Learn more about giving agents permission to add announcements in How global customer permissions impact project customer permissions.
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