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View the structure status of an import

Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.

The structure status of an import contains information about any objects or attributes that are missing or have been changed since the import was last run.

The structure status screen will not be visible if you have not run the import structure at least once.

 View the structure status of an import

  1. Select an Object schema.

  2. Select Configure > Import tab.

  3. Select an Import structure

  4. Select the to the right of Import data and select View structure status.

  5. The Structure status screen will appear. This screen shows all of the object types that have been imported in the last import and the mappings for each of their attributes. For each object type or attribute in the import structure, this screen will show if the value is CHANGED or MISSING, and the new value. If there are no changed or missing elements, you will get a cheery message that says: “No differences found, everything is fine.”

 

How to import data into Insight

  1. There are four steps when importing your data into Insight:

    1. Prepare your data.

    2. Create an import structure;

    3. Map your data. There are two options:

      1. Map your data automatically by automatically creating object types and attributes, or;

      2. Map your data manually by:

        1. Using object type mapping to create Insight object types

        2. Using object type attribute mapping to create Insight attributes and references

        3. Using child object type mapping to create hierarchical parent and child structures.

    4. After you have created your object type mappings you must enable them. The import structure will not be executable until all object type mappings are set to ENABLED. If your object type mappings are not enabled, right-click on your object type mapping and click Enable to enable them.

    5. Run the import.

 

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