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Execute an import

Insight in Jira Service Management is a Premium and Enterprise only feature. Learn more about Insight.

Executing an import in Insight for Jira Service Manager will bring outside data into Insight and automatically convert it into Insight object types, objects, attributes and references.

Before you begin

  1. You must Prepare your data.

  2. You must Create an import configuration;

  3. You must map your data into Insight. There are two options:

    1. Map your data automatically, using a Predefined structure and configuration, or;

    2. Map your data manually:

      1. Use object type mapping to create Insight object types

      2. Use object type attribute mapping to create Insight attributes and references

      3. Use child object type mapping to create hierarchical parent and child structures.

  4. After you have created your object type mappings you must enable them. The import configuration will not be executable until all object type mappings are set to Enabled. Right-click on your object type mapping and click Enable to enable the new object mapping(s).

To execute an import in Insight

  1. Select an Object schema.

  2. Select Configure > Import tab.

  3. Select an Import configuration.

  4. Select the gear icon next to the import configuration and select Execute Import.

  5. Click Import.

  6. The Finished process in action screen should appear, notifying the process is complete and providing you with information about the time the import took to run and the number of objects imported.

Last modified on Apr 1, 2021
Cached at 12:03 AM on Apr 13, 2021 |

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