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Running an import

Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.

Running an import in Insight will bring in data and automatically convert it into object types, objects, attributes and references.

To run an import

  1. Select a relevant Object schema.

  2. Select Configure, then choose the Import tab.

  3. In the Import tab, select Import data on the import structure that you want to run.

  4. A progress bar should appear on the import structure. When the import is complete, Import succeeded or Import failed will appear on the import structure.

  5. If you like, you can read more details on the import results by selecting Read details on the import structure itself, or you can view a history of all completed imports by selecting View history.

 

How to import data into Insight

  1. There are four steps when importing your data into Insight:

    1. Prepare your data.

    2. Create an import structure;

    3. Map your data. There are two options:

      1. Map your data automatically by automatically creating object types and attributes, or;

      2. Map your data manually by:

        1. Using object type mapping to create Insight object types

        2. Using object type attribute mapping to create Insight attributes and references

        3. Using child object type mapping to create hierarchical parent and child structures.

    4. After you have created your object type mappings you must enable them. The import structure will not be executable until all object type mappings are set to ENABLED. If your object type mappings are not enabled, right-click on your object type mapping and click Enable to enable them.

    5. Run the import.

 

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