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Automatically create object types and attributes

Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.

Importing is a way to bring outside data into Insight and automatically convert it into Insight object types, objects, attributes and references.

If you are importing formatted information such as JSON, CSV, or Insight Discovery files, you can quickly create object types, objects, and attributes from your data by selecting Automatically create object types and attributes when you are creating an import structure.

You can upload a file to use as a data source, or you can import data from a web address.

Automatically create object types and attributes when importing

  1. Select an Object schema.

  2. Select Configure, then choose the Import tab.

  3. Under the Import tab:

    1. If there is no import structure you will see the message No Import structure created. Click on Be the first to create one.

    2. If an import structure has already been created, click Create import to add a new import structure.

  4. Select one of the following from the pop-up window:

    1. CSV Import - imports data from a CSV (Content Separated Value) file.

    2. Discovery Import - imports data from an Insight Discovery file.

    3. External Import - imports data from an external app.

    4. JSON Import - imports data from a JSON (JavaScript Object Notation) file.

  5. In the Define import structure screen:

    1. Select a Name for your import structure.

    2. If you want to use a file as your data source, select Upload a file from your computer, and then drag and drop a file, or Browse.

    3. If you want to use a web address as your data source, select Import data from a web address and then enter the URL of the source data. The source data address must be public and secure (https). Uploaded files must not be larger than 10 MB in size.

  6. Select Automatically create object types and attributes.

  7. Select Create.

  8. The Imports tab should now be populated with your new import structure. When you run this import structure, object types, attributes, and objects should be automatically created for you.


How to import data into Insight

  1. There are four steps when importing your data into Insight:

    1. Prepare your data.

    2. Create an import structure;

    3. Map your data. There are two options:

      1. Map your data automatically by automatically creating object types and attributes, or;

      2. Map your data manually by:

        1. Using object type mapping to create Insight object types

        2. Using object type attribute mapping to create Insight attributes and references

        3. Using child object type mapping to create hierarchical parent and child structures.

    4. After you have created your object type mappings you must enable them. The import structure will not be executable until all object type mappings are set to ENABLED. If your object type mappings are not enabled, right-click on your object type mapping and click Enable to enable them.

    5. Execute the import.

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