Learn how to succeed in your role as a service desk agent.
How does the role of admins change in next-gen projects?
Only Jira admins can create classic projects. They configure schemes. Schemes are configurations of screens, issue types, workflows, statuses, and more across all classic projects in your Jira instance. Project admins can then make changes to project-specific settings, such as request types, portal settings, and email settings. These changes to the configuration will only affect that project.
In next-gen, all team members can create next-gen projects. The person who creates the project becomes a project admin, and can configure the project without schemes set up by a Jira admin impacting the project (there are no schemes in next-gen). Learn to manage and administer next-gen service desk projects.
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