Manage and administer next-gen service desk projects
Create, edit, and delete next-gen service desks
Learn how to create a next-gen service desk project, and edit its details, key, icon, and internal access levels.
Set up request types in next-gen service desks
Add your own or customize suggested request types to distinguish, search, and sort the work your team takes on.
Customize a request's fields in next-gen service desks
Define and customize the fields that appear in request type forms and internal views.
Manage how work flows in your next-gen service desk
Learn how to view, set up, and edit workflows for your request types, how to create custom statuses and transitions, and more.
Add people to next-gen service desks
Invite internal team members and agents, give them a role, and change their permissions in your next-gen service desk.
Get early access to the next-gen Jira Service Desk experience
If you've been invited to the early access program for the next-gen Jira Service Desk experience, learn how to finish signing up.