Manage and administer next-gen service desk projects

Learn the difference between our two types of service desk projects.

If you've been invited to the next-gen Jira Service Desk experience, learn how to finish signing up.

Learn how to create a next-gen service desk project, and edit its details, key, icon, and internal access levels.

Add your own or customize suggested request types to distinguish, search, and sort the work your team takes on.

Set up an email address to streamline requests in your service desk.

Define and customize the fields that appear in request type forms and internal views.

Invite new team members and agents, give people a role, and start collaborating to get work done in your next-gen service desk.

Change internal access, give people roles, and fine-tune people's permissions in your next-gen service desk.

Learn how to view, set up, and edit workflows for your request types, how to create custom statuses and transitions, and more.

Customers, agents, and administrators get email notifications about activity on Jira Service Desk requests.

Get your help center and portal set up so customers can raise requests online.

Project admins can set up a knowledge base to let customers self-serve instead of raising a request.

Automation rules perform actions depending on their triggers and conditions.

Add an approval to get someone to check a request before it moves along the workflow

Install an asset management app to manage assets in next-gen service desk projects.

Language support enables you to add languages to support your customers if your default language doesn’t suit them.

Reports help you discover new trends in your service desk.

Use surveys to collect ratings and comments for a customer satisfaction report.

Learn how to use service level agreements (SLAs) that allow you to manage your team's goals for better customer service.