Manage and administer next-gen service desk projects

Learn the differences between classic and next-gen projects
Learn the difference between our two types of service desk projects.
Get the next-gen Jira Service Desk experience
If you've been invited to the next-gen Jira Service Desk experience, learn how to finish signing up.
Create, edit, and delete next-gen service desks
Learn how to create a next-gen service desk project, and edit its details, key, icon, and internal access levels.
Set up request types in next-gen service desks
Add your own or customize suggested request types to distinguish, search, and sort the work your team takes on.
Receive requests from an email address in next-gen service desks
Set up an email address to streamline requests in your service desk.
Customize a request's fields in next-gen service desks
Define and customize the fields that appear in request type forms and internal views.
Resolve requests from the issue view in next-gen service desks
Learn how the issue view can work for you
Manage how work flows in your next-gen service desk
Learn how to view, set up, and edit workflows for your request types, how to create custom statuses and transitions, and more.
Manage how people access your next-gen service desk
Invite internal team members and agents, give them a role, and change their permissions in your next-gen service desk.
Set up notifications in next-gen service desks
Customers, agents, and administrators get email notifications about activity on Jira Service Desk requests.
Set up a online portal to receive requests
Get your help center and portal set up so customers can raise requests online.
Set up a knowledge base in next-gen service desks
Project admins can set up a knowledge base to let customers self-serve instead of raising a request.
Use automation rules to do repetitive tasks in next-gen service desks
Automation rules perform actions depending on their triggers and conditions.
Manage assets in your next-gen service desk
Install an asset management app to manage assets in next-gen service desk projects.
Support multiple languages in next-gen service desks
Language support enables you to add languages to support your customers if your default language doesn’t suit them.
Visualize trends with reports in next-gen service desks
Reports help you discover new trends in your service desk.
Collect customer satisfaction (CSAT) metrics in next-gen service desks
Use surveys to collect ratings and comments for a customer satisfaction report.
Use service level agreements (SLAs) in next-gen service desks
Learn how to use service level agreements (SLAs) that allow you to manage your team's goals for better customer service.
How are approvals used in next-gen projects?
Add an approval to get someone to check a request before it moves along the workflow
What are Jira Service Desk next-gen projects?
Next-gen Jira Service Desks projects are simpler to set up than Classic projects.