Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Learn the difference between our two types of service desk projects.
If you've been invited to the next-gen Jira Service Desk experience, learn how to finish signing up.
Learn how to create a next-gen service desk project, and edit its details, key, icon, and internal access levels.
Add your own or customize suggested request types to distinguish, search, and sort the work your team takes on.
Set up an email address to streamline requests in your service desk.
Define and customize the fields that appear in request type forms and internal views.
Learn how the issue view can work for you
Learn how to view, set up, and edit workflows for your request types, how to create custom statuses and transitions, and more.
Invite internal team members and agents, give them a role, and change their permissions in your next-gen service desk.
Customers, agents, and administrators get email notifications about activity on Jira Service Desk requests.
Get your help center and portal set up so customers can raise requests online.
Project admins can set up a knowledge base to let customers self-serve instead of raising a request.
Automation rules perform actions depending on their triggers and conditions.
Install an asset management app to manage assets in next-gen service desk projects.
Language support enables you to add languages to support your customers if your default language doesn’t suit them.
Reports help you discover new trends in your service desk.
Use surveys to collect ratings and comments for a customer satisfaction report.
Learn how to use service level agreements (SLAs) that allow you to manage your team's goals for better customer service.
Add an approval to get someone to check a request before it moves along the workflow
Next-gen Jira Service Desks projects are simpler to set up than Classic projects.