You don’t need to add customers to your service desk right away, but it’s important to learn how to add them.
Both administrators and service desk agents can add customers to a service desk project.
To add a customer:
From your service desk project, go to Customers.
Select Add customers.
Enter the customer’s username or email. Separate customers by commas to add more than one at a time.
You can set up Jira Service Desk to allow customers to add themselves. Or, you can open your service desk project to Jira users. Learn more about customer permissions.
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