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Compare Insight in Cloud & Insight for Data Center/Server

In 2020, Atlassian acquired Mindville – the original creators of the Jira app named Insight. We’ve gone on to extend the capabilities of Insight – Asset Management, and incorporate it into our Jira Service Management Cloud Premium and Enterprise offerings.

With the Insight feature in Jira Service Management, teams can track their assets, configuration items, and resources to understand and visualise the critical relationships between applications, services, their underlying infrastructure, and other key dependencies.

The Insight app has 3 main versions that customers may be using:

  1. Insight - Asset Management Data Center and Server (Functionality is the same as Insight included in Jira Service Management Data Center 4.15+)

  2. Insight - Asset Management Cloud app from Marketplace

  3. Insight in Jira Service Management Cloud Premium and Enterprise

The table below gives a high-level overview of the differences between each version. Going forward, we're focusing on adding improved functionality for Insight in Jira Service Management Cloud.

If you’re looking to take advantage of improved integrations between Jira Service Management and Insight, we recommend using the Insight in Jira Service Management Cloud version.

 


 

Feature

  • Insight for Jira Service Management Data Center (v 4.15 and later)

  • Insight - Asset Management Data Center / Server app

Insight - Asset Management Cloud app from Marketplace

(Will end-of-life on March 31, 2022 - learn more in our FAQs)

Insight in Jira Service Management Cloud Premium or Enterprise (March 31st 2021 release)

Objects and object modelling

Object schemas
Use object schemas to organize the structure of your object types, objects, and attributes.

Object schema templates
Create an object schema from a template that contains a pre-created object types and objects.

Object types
Use object types to specify assets/CIs by defining attributes and references between other object types.

Objects
A specific instance of an object type. E.g. ‘Laptop’ would be an object type and ‘MacBook-4523’ would be an object.

Number of objects

Unlimited

Subject to the performance parameters you set for your Jira Service Management environment.

60k

  • 400k (Prem./Enterprise)

  • 60k (Evaluation)

Performance issues may occur in environments containing more than this number of objects. We're currently working to implement auto-scaling so that every environment can achieve maximum performance when using Insight.

Attributes
Use attributes to manage what kind of information is stored for each object type.

References
Use references to define how objects are related to one another.

User Roles
Use roles to manage object schema permissions for different users and groups.

Integration with Jira Service Management Services
Sync service registry information into an Insight object schema so you can link your services to the underlying infrastructure and dependencies.

Data, Importing, & Exporting

Insight Custom Field
Select Insight objects from fields in Jira issues.

Via Insight custom fields

Use the “Asset field” to integrate with Jira issues. Note that this approach offers lower functionality and you cannot set a field’s value based on a value selected in a field above.

Via Insight custom fields.

Imports – CSV
Bring data into Insight from CSV files.

Normalization for duplicate entries.

No normalization for duplicate entries.
Can bring a CSV file into one object type.

Normalization for duplicate entries.

Imports – JSON
Bring data into Insight from JSON files.

Normalization for duplicate entries.

Normalization for duplicate entries.

Imports – Databases, LDAP, and Jira Users
Bring data into Insight from external databases, Active Directory, or from the Jira environment itself.

 

This is a priority area for future development cycles.

Insight Discovery
Network scanner that can be used to discover IP-enabled assets/CIs and bring them into Insight.

Results file must be manually uploaded.

Integrations
Integrate with a third party tools to keep Insight data up to date. Includes:

  • Cloud providers (AWS, Azure, Google Cloud)

  • Mobile device and software management (JAMF, SCCM, Snow)

  • Other CMDBs (ServiceNow, Device42)

  • Atlassian ecosystem (Jira & Bitbucket, Confluence, Tempo)

  • Others (NVD) 

This is a priority area for future development cycles.

Export objects
Export data from Insight as a backup or to be used in other systems.

Reporting, viewing, and searching

Object graph
Use the object graph to view the relationship and hierarchy between different objects and object types.

IQL search
Use IQL (Insight Query language) to search Insight for specific objects (e.g. what computers are not assigned to a user).

JQL function
Use the Insight JQL function to search for Jira issues that have Insight objects linked to them.

Bulk edit objects
Make changes to a large number of objects at once.

Bulk move objects Move a large number of objects at once.

Reports
View your Insight information in myriad different ways.

Widgets
Use an Insight widget to view Insight information within a Jira Dashboard or on a Confluence page.

Print QR Codes
Generate printable QR codes for each object in Insight.

Label templates
Generate printable, customizable label templates for each object in Insight.

Automation

Workflow Transitions
Automate Insight related tasks when a particular transition in a workflow is triggered.

Uses Insight specific post-functions.

Only two Insight post-functions are supported:
"Set the value of an object attribute with a predefined value" and "Set the value of an object attribute with a predefined value".

Uses Jira Automation rules rather than post-functions. Similar functionality to Data Center.

Object Automations
Create rules that automate simple tasks in Insight. Rules are automatically triggered upon certain events.

Uses Insight specific automations.

Uses Insight specific automation rules. Limited trigger and action options compared to the other two versions.

Uses Jira Automation rules rather than Insight specific automations. Similar functionality to Data Center. Learn more about Jira Automation.

Extending Insight functionality

Scripting
Ability to extend automation actions with Groovy scripting

REST API

The Insight in Jira Service Management REST API is now available here!

Last modified on Jul 8, 2021
Cached at 7:30 AM on Jul 28, 2021 |

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