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In 2020, Atlassian acquired Mindville – the original creators of the Jira app named Insight. We’ve gone on to extend the capabilities of Insight – Asset Management, and incorporate it into our Jira Service Management Cloud Premium and Enterprise offerings.
With the Insight feature in Jira Service Management, teams can track their assets, configuration items, and resources to understand and visualise the critical relationships between applications, services, their underlying infrastructure, and other key dependencies.
The Insight app has 3 main versions that customers may be using:
Insight - Asset Management Data Center and Server (Functionality is the same as Insight included in Jira Service Management Data Center 4.15+)
Insight - Asset Management Cloud app from Marketplace
Insight in Jira Service Management Cloud Premium and Enterprise
The table below gives a high-level overview of the differences between each version. Going forward, we're focusing on adding improved functionality for Insight in Jira Service Management Cloud.
If you’re looking to take advantage of improved integrations between Jira Service Management and Insight, we recommend using the Insight in Jira Service Management Cloud version.
Feature |
| Insight - Asset Management Cloud app from Marketplace (Will end-of-life on March 31, 2022 - learn more in our FAQs) | Insight in Jira Service Management Cloud Premium or Enterprise (March 31st 2021 release) |
---|---|---|---|
Objects and object modelling | |||
Object schemas | ✅ | ✅ | ✅ |
Object schema templates | ✅ | ❌ | ❌ |
Object types | ✅ | ✅ | ✅ |
Objects | ✅ | ✅ | ✅ |
Number of objects | Unlimited Subject to the performance parameters you set for your Jira Service Management environment. | 60k | 400K This isn't a hard limit, but we don't recommend exceeding 400k - you may experience performance issues (depending on how many object schemas, object types, and object attributes you have). Increasing this number is a priority for future development cycles. |
Attributes | ✅ | ✅ | ✅ |
References | ✅ | ✅ | ✅ |
User Roles | ✅ | ✅ | ✅ |
Integration with Jira Service Management Services | ❌ | ❌ | ✅ |
Data, Importing, & Exporting | |||
Insight Custom Field | ✅ Via Insight custom fields | ✅ Use the “Asset field” to integrate with Jira issues. Note that this approach offers lower functionality and you cannot set a field’s value based on a value selected in a field above. | ✅ Via Insight custom fields. Placeholder support in the Filter Issue Scope field will be introduced by July 2021. |
Imports – CSV | ✅ Normalization for duplicate entries. | ✅ No normalization for duplicate entries. | ✅ Normalization for duplicate entries. |
Imports – JSON | ✅ Normalization for duplicate entries. | ❌ | ✅ Normalization for duplicate entries. |
Imports – Databases, LDAP, and Jira Users
| ✅ | ❌ | ❌ This is a priority area for future development cycles. |
Insight Discovery | ✅ | ❌ | ✅ Results file must be manually uploaded. |
Integrations
| ✅ | ❌ | ❌ This is a priority area for future development cycles. |
Export objects | ✅ | ✅ | ✅ |
Reporting, viewing, and searching | |||
Object graph | ✅ | ✅ | ✅ |
IQL search | ✅ | ✅ | ✅ |
JQL function | ✅ | ❌ | ✅ |
Bulk edit objects | ✅ | ✅ | ✅ |
Reports | ✅ | ❌ | ❌ |
Widgets | ✅ | ❌ | ❌ |
Print QR Codes | ✅ | ✅ | ❌ |
Label templates | ✅ | ❌ | ❌ |
Automation | |||
Workflow Transitions | ✅ Uses Insight specific post-functions. | ✅ Only two Insight post-functions are supported: | ✅ Uses Jira Automation rules rather than post-functions. Similar functionality to Data Center. |
Object Automations | ✅ Uses Insight specific automations. | ✅ Uses Insight specific automation rules. Limited trigger and action options compared to the other two versions. | ✅ Uses Jira Automation rules rather than Insight specific automations. Similar functionality to Data Center. Learn more about Jira Automation. |
Extending Insight functionality | |||
Scripting | ✅ | ❌ | ❌ |
REST API | ✅ | ✅ | ❌ Coming soon! |
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