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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

How services work with Insight in Jira Service Management

Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.

Services are anything that actually delivers value to a company’s customers. How they work within your project depends on how you want to use them – they’re designed to be customizable to your organization.

Services you set up in Services can be used as the connectors of Jira Service Management – they can show what a change request could affect and what major incidents could affect or be impacted by.

If you have a premium site, you’ll also have access to Insight in Jira Service Management. At this point you may need to make a choice:

  • If you use features such as major incidents or change requests, then set up your services in the Services panel. You can then create references to other Insight objects, which will allow you to see these connections in the object graph.


It’s important to note that services are not the same as objects.

New services that you add into your Services panel will also appear inside a default, read-only schema named ‘Services schema’ in Insight in Jira Service Management.

Bringing services and objects closer to work together smoothly is a priority for future development cycles.



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