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Disable an automation rule in next-gen projects

Sometimes automation rules are no longer needed, but you think you might need it again in the future, or you want to keep the set-up for reference. In this case, you can disable the automation rule rather than delete it.

You must be an admin to disable an automation rule.

To disable an automation rule:

  1. From your service project sidebar, go to Service project settings () > Automation.

  2. Select the name of the rule to disable.

  3. Choose rule options ().

  4. Toggle Rule enabled.

Disabled rules appear in your automation list with a DISABLED badge.


Are you on the right help page?

If you don’t have an image in the lower-left of your service project sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Nov 13, 2020
Cached at 6:25 AM on Mar 1, 2021 |

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