Workflows in classic and next-gen projects

In classic projects, workflows are independent of request types. This means multiple request types can share the same workflow. Changing a workflow will impact every request type associated with it. Workflows have their own place in your project settings.

In next-gen projects, each request type has its own workflow. Changing a workflow only impacts that specific request type associated with it. Since workflows are attached to a request type, you edit a workflow by going to its associated request type. You can copy workflows across request types, but they become independent after copying. Copied workflows aren’t updated simultaneously when a change is made to one of the request types.


Diagram to show classic workflows can be shared across request types, and next gen workflows are request type independent

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