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Use automation rules to do repetitive tasks in next-gen service desks
Automation is a powerful tool to speed up your work. Letting it do some straightforward, repetitive tasks for you will help you to focus on other important work.
Automation rules will do actions for you depending on their triggers and conditions. For example, an automation rule can alert an agent when a high-priority issue is created. Or your service desk can reopen an issue if your customer comments on it after it has already been resolved.
How do when, if, and then statements work for automation in next-gen service desks?
Learn what "when", "if", and "then" statements are used to set up an automation rule.
Add a preset automation rule in next-gen service desks
Add a preset rule to quickly automate the most common service desk tasks.
Create a custom automation rule in next-gen service desks
Create your own custom rule to automate any repetitive task specific to the way your team works.
Edit an automation rule in next-gen service desks
Change or make sure the rule triggers and actions work the way your teams and customers work.
Disable an automation rule in next-gen service desks
Stop an automation rule from working if you don't want to use it anymore.
Debug automation rules by viewing its log in next-gen service desks
If something unexpected happens with automation, you can check the logs to find out what went wrong.
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