Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Automation is a powerful tool to speed up your work. Letting it do some straightforward, repetitive tasks for you will help you to focus on other important work.
Automation rules will do actions for you depending on their triggers and conditions. For example, an automation rule can alert an agent when a high-priority issue is created. Or your service desk can reopen an issue if your customer comments on it after it has already been resolved.
Learn what "when", "if", and "then" statements are used to set up an automation rule.
Add a preset rule to quickly automate the most common service desk tasks.
Create your own custom rule to automate any repetitive task specific to the way your team works.
Change or make sure the rule triggers and actions work the way your teams and customers work.
Stop an automation rule from working if you don't want to use it anymore.
If something unexpected happens with automation, you can check the logs to find out what went wrong.
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