Use automation rules to do repetitive tasks in next-gen service desks

Automation is a powerful tool to speed up your work. Letting it do some straightforward, repetitive tasks for you will help you to focus on other important work.

Automation rules will do actions for you depending on their triggers and conditions. For example, an automation rule can alert an agent when a high-priority issue is created. Or your service desk can reopen an issue if your customer comments on it after it has already been resolved.

 

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