Use automation rules to do repetitive tasks in next-gen projects

Automation rules do actions for you depending on their triggers and conditions. Using them to do repetitive tasks will help you focus on more important work. For example, you can set an automation rule to alert an agent when a high-priority issue is created. Or, you can set up a rule to reopen a resolved issue when a customer comments on it again.

Your service desk comes with preset automation rules, or you can create your own custom automation rules to fit what your organization needs.

 

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