Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
A knowledge base is where your team can write and share helpful articles such as how-tos, FAQs, and answers to support questions. They provide customers with the ability to self-serve before raising a request.
A knowledge base:
Lets customers help themselves by searching for articles in the help center
Gathers customer feedback, leading to more relevant article updates
Helps agents solve requests faster if they share and reference articles
Encourages agents to create new articles if a request contains useful information
Standardizes answers to customer questions instead of offering different responses
Give permission to link assets from a help center to a next-gen project,
Find out how often an article is shared, viewed, and voted as helpful with knowledge base article reports.
How to remove and unlink a Confluence space from your service desk and hide knowledge base articles.
Learn how to link your Confluence space to a service desk project to build out your knowledge base
How to set up and change who can see, create and edit your knowledge base articles.
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