- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Customers send and track requests through the customer portal—your service desk's customer-facing site. If your service desk has a knowledge base, customers can also self-service requests by searching for articles. If your customers have access to multiple portals, they can use the global help center to see them all in one place.
Your customers can raise requests online from your portal and help center.
You can show customers the transitions of a request in the portal.
Each service desk has an online portal where you can make announcements to your customers.
You can make announcements to all customers who use your service desk projects through the help center.
You and your customers can share requests with others in the portal.
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