Receive requests from an online portal and help center
Customers send and track requests through the customer portal—your service desk's customer-facing site. If your service desk has a knowledge base, customers can also self-service requests by searching for articles. If your customers have access to multiple portals, they can use the global help center to see them all in one place.
What are the portal and help center?
Your customers can raise requests online from your portal and help center.
Show a workflow transition in the portal
You can show customers the transitions of a request in the portal.
Give agents permission to add announcements to the portal
Each service desk has an online portal where you can make announcements to your customers.
Give agents permission to add announcements to the help center
You can make announcements to all customers who use your service desk projects through the help center.
Add request participants through the portal
You and your customers can share requests with others in the portal.
Was this helpful?