Edit the content of your customer notifications

You must be a project administrator to edit customer notifications.

To edit notifications:

  1. From your service desk project, go to Project settings () > Customer notifications.

  2. Choose the notification you want to edit, then select Edit.

  3. Choose recipients by selecting and editing To. You can delete recipients by selecting the X next to an added recipient.

  4. Under Content, edit the message. You can add variables using the Insert variable drop-down to pull blocks of information from issues.

  5. To disable a notification, untick the Enable checkbox.

  6. Select Save to confirm your changes.

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