You must be a project administrator to edit customer notifications.
To edit notifications:
From your service desk project, go to Project settings () > Customer notifications.
Choose the notification you want to edit, then select Edit.
Choose recipients by selecting and editing To. You can delete recipients by selecting the X next to an added recipient.
Under Content, edit the message. You can add variables using the Insert variable drop-down to pull blocks of information from issues.
To disable a notification, untick the Enable checkbox.
Select Save to confirm your changes.
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