Learn how to succeed in your role as a service desk agent.
Edit a custom report
To edit a service desk custom report:
From your service desk project, go to Reports.
Under CUSTOM reports, select the report you want to customize.
Click ••• Edit report.
Click Add series. You can add as many series as required.
Select the required series from the Series drop-down menu.
Add a label name for the series that reflects what you are measuring.
Select a color to be displayed on the report for the series data.
Filter the series by the issue type, status and component.
To filter by additional fields, select the required item from the More drop-down menu.
To filter using Jira Query Language (JQL), click Advanced and enter the required information. Click Basic to return back to the Basic menu.
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