What is a report series?

When you create a report, you need to specify the filtering criteria and display options for the issue(s) that you are comparing and reporting on. This is called a series in Jira Service Desk Cloud.

Series are a set of data points used to make reports. For example, a series could be the number of requests received on day one, two, three and so on for the past week. This would compare the difference in the number of requests received on each day of the week. While they can point out trends on their own, they're more powerful when plotted together. You can have as many series as required.

When adding a series to a report, define the following:

  • Series - Select a pre-existing metric from the drop-down menu.

  • Label - Enter a name for the series. This name is shown on the report page below the name of the report.

  • Color - Select a color for the series. It is recommended that you choose different colors for each series so the report is easier to read.

  • Filter by - You can filter by Specific issues or JQL from SLA Goal. The Specific issues field allow you to filter on type, status, priority and component.

 

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