Categorize knowledge base articles

Group your articles into categories so help seekers don’t have to scroll through a list of articles to find the one they want. These categories will also be added to your portal so your help seekers can easily access them.

To categorize a knowledge base article:

  1. From your service desk project, go to Project settings () > Knowledge base.

  2. Click + New category in the sidebar.

  3. Enter a name for the category.

  4. Enter a description for the category.

  5. Click Create.

  6. Click Add article.

  7. Click + next to each article you want to add to the category.

  8. Click Back to category. The articles you have added to the category are displayed in the category.

 

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