Usage and admin help
Categorize knowledge base articles
To categorize a knowledge base article:
From your service desk project, go to Project settings () > Knowledge base.
Click + New category in the sidebar.
Enter a name for the category.
Enter a description for the category.
Click Add article.
Click + next to each article you want to add to the category.
Click Back to category. The articles you have added to the category are displayed in the category.
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