Add an announcement to the portal

Adding an announcement to the portal displays a message to those with access to your service desk. Portal announcements are helpful when you want customers to know about a system-wide outage so they know it’s being worked on before raising a request about it.

Project administrators can add announcements to the portal, or they can also allow agents to do so.

To add announcements to the portal:

  1. From your service desk project, go to Channels.

  2. Hover over Help center and select Open.

  3. Select the service desk you want to add an announcement to.

  4. Click Customize or Announcement on the right.

  5. Enter the Announcement subject and Announcement message fields.

Learn more about the permissions that control whether agents can add announcements themselves in How global customer permissions impact project permissions.

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