Track activity on an issue

The Activity section in the issue view enables you to track the activity on an issue in several different ways.

You can view comments made on an issue using Comments, view a record of changes made to an issue using History, or track time spent on an issue using Worklog. To view all of the activity on an issue - comments, history, and worklogs - select All.

Comments

Comments allows you to view all comments attached to this issue. You can create a new comment in this tab by selecting either Add internal note or Reply to customer.

Comments can be sorted by Newest first or Oldest first.

History

History is a complete record of changes made to an issue, including:

• creation or deletion of an issue link or issue field

• attachment of a file

• deletion of a comment or worklog

• all status changes to a ticket

For each change, the following is recorded:

• the person who made the change

• the time at which the change was made

• if an issue field was changed, the new and old values of the field

History can be sorted by Newest first or Oldest first.

Worklog

Worklogs are linked to the time tracking feature. Every time a log is added in the time tracking feature of this ticket, it shows up under this tab.

You can edit or delete the information contained in these worklogs by clicking Edit or Delete.

Worklogs can be sorted by Newest first or Oldest first.