Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit issues. It looks a little different and some procedures have changed slightly. Learn more about the new issue view.
The Activity section in the issue view enables you to track the activity on an issue in several different ways.
Learn how to sort an issue’s activity by newest or oldest first.
Under Comments, you can see all comments made on the issue.
Under History, you can see a complete record of changes made to an issue. You’ll be able to see when:
issues were linked, or issue links were deleted
issue fields were created or deleted
attachments were added
comments or worklog items were deleted
the issue’s status changed
For each history item, you can see:
who made the change
when the change was made
if an issue field was changed, the new and old values of the field
Worklogs are linked to time tracking. Every time a log is added in the time tracking feature of the issue, it shows up under Worklogs.
To edit or delete the information contained in these worklogs, select Edit or Delete.
To view all of the activity on an issue – comments, history, and worklogs – select All.
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