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Receive requests from your existing email address

Your service project comes with a default email address to receive email requests. However, your customers may already send requests to your existing email address. If this is the case, add your existing email address to your service project.

To add a custom email address:

  1. From your service project, select Project settings ()> Email requests.

  2. Under Connect a custom email account, choose your email service provider.

    • We don't recommend using a Jira mail handler for service projects because issues created via Jira mail handlers don't show up as requests.

  3. Complete the requested details.

  4. Click Next.

If you’re using Gmail, you'll need to use 2-Step Verification and an App Password.

If you use more than one email address to interact with your customers, set up forwarding rules or aliases to receive requests in the email linked to your service project. You will need to configure any forwarding rules or aliases in your email clients.

Last modified on Nov 18, 2020
Cached at 3:43 PM on May 15, 2021 |

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