Learn how to succeed in your role as a service desk agent.
What are customer permission settings for email requests?
Different organizations may require more private customer email settings than others. Before you share your email address with your customers, check your customer permissions.
If anyone can email your service desk, then your email address is ready to be shared. People who email your service desk automatically become customers.
If customers have to be manually added to your project, make sure your team creates new customer accounts for them or their requests won't be processed.
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