Learn how to succeed in your role as a service desk agent.
Set up approvals
To require approval for a request, add an approval to the workflow that the request follows.
To add an approval:
Add a user picker field to the project to choose who can approve the request.
Add an approval to a workflow to choose when in the workflow that the request will need approval.
For example, in the following workflow, the request goes to approvers right after it's created.
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