Learn how to succeed in your role as a service desk agent.
Request approval from approvers associated with a service
Requesting approval from the approvers associated with a service allows them to flag, review, and approve changes to reduce the risk of impacting service quality.
Before you begin, make sure you:
create a service with change approvers
add the affected services field to your request type (this field is added to some request types by default)
To request approval from the approvers associated with a service:
From your service desk project, select Project settings > Workflows.
Select the edit icon for the workflow you wish to edit.
Select the required approval step in the workflow.
If not already selected, select the Add approval checkbox and select Configure.
From the Include approvers from service drop-down menu, select Affected services.
Edit any additional fields if required.
Click Publish draft.
Once you’ve set up your workflow, you’ll need to add the appropriate service to the affected services field on any requests.
You can also request approval from other users. Learn how to enforce an approval step for change reviews.
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