Link a Confluence space to your service desk

You can link a space to a service desk project if Confluence and Jira Service Desk have the same Atlassian Cloud domain name. You can also unlink or change Confluence spaces when you need to.

Before you begin:

  • Make sure you or the Confluence group you belong to have the View permission in the space. If you're a Confluence admin, you can check this by navigating to your Confluence space and clicking Space tools > Permissions.

  • To create a new space, you need the global Confluence administrator and Create space permissions in Confluence. To manage these permissions, go to your Confluence global permissions.

To link your service desk project to a Confluence space:

  1. From your service desk project, go to Project settings () > Knowledge base.

  2. Choose Link to a Confluence space.

  3. From the application drop-down, select the Confluence site you want to link to.

  4. Select the space name or choose Create a knowledge base space. If you create a new knowledge space, name the space.

  5. Click Next.

You can add team members to your space or you can allow anyone to join your space. After you link a space, the articles display in your service desk's knowledge base.


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