JQL stands for Jira Query Language and is the most powerful and flexible way to search for issues in your service desk. Queries are created as simple elements strung together to form a more complex question.
With JQL, you can clearly define what kind of issues should make up an SLA goal. When creating or editing a goal, you'll see prompts to help you fill in the issue field in the correct JQL format.
For more information on JQL syntax, see Use advanced search with Jira Query Language (JQL).
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