Learn how to succeed in your role as a service desk agent.
How are domains added to the allowlist?
Emails received from domain names in the allowlist are never filtered out, regardless of the content of the message. Add trusted domains to the allowlist so you'll always receive their messages in your queues.
You must be a project admin to add, edit, and remove domains from the allowlist. Learn about global and project permissions.
To add a trusted domain to the allowlist:
From your service desk project, select Project settings () > Email requests.
Select Manage allowlist from the more menu
Select +Add domain name.
Enter the domain name and save.
Your domain will appear in the allowlist.
Currently allowlists only support domain matching. Allowlist domains are matched on the entire domain section of the email address. For example adding 'atlassian.com' will match 'firstname.lastname@example.org' but not 'email@example.com' or 'firstname.lastname@example.org'.
The allowlist does not currently support individual email addresses, wildcards or pattern matching.
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