Edit queues

You can drag and drop your queues in the sidebar to order them, or edit a queue to change its name, requests filtered and columns that appear.

To edit a queue:

  1. From your service desk project, go to Queues.

  2. Select the queue you want to edit.

  3. Select > Edit queue.

  4. Edit Name, Issues to show, Columns. Note that you will see a live preview of the updated issues that appear in this queue as you edit it.

  5. Click Save to confirm your changes.

Additional Help

Ask the Community