You can drag and drop your queues in the sidebar to order them, or edit a queue to change its name, requests filtered and columns that appear.
To edit a queue:
From your service desk project, go to Queues.
Select the queue you want to edit.
Select > Edit queue.
Edit Name, Issues to show, Columns. Note that you will see a live preview of the updated issues that appear in this queue as you edit it.
Click Save to confirm your changes.
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