Edit queues

You can drag and drop your queues in the sidebar to order them, or edit a queue to change its name, requests filtered and columns that appear.

To edit a queue:

  1. From your service desk project, go to Queues.

  2. Select the queue you want to edit.

  3. Select > Edit queue.

  4. Edit Name, Issues to show, Columns. Note that you will see a live preview of the updated issues that appear in this queue as you edit it.

  5. Click Save to confirm your changes.


Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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