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Create an automation rule to prioritize your incidents


To create an automation rule to prioritize your incident service desk requests:

  1. From your service desk project, select Project settings () > Automation.

  2. Select Add rule.

  3. Select Custom rule.

  4. Click Continue.

  5. Enter a meaningful name and description for the rule.

  6. Set up when, if and then settings for your rule that correspond to your matrix. Learn more about automation rules.

  7. Click Save.

JIra Service Desk Cloud custom rule

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