Your first stop for learning how to get started with Jira Service Desk.
Create an automation rule to prioritize your service desks incident requests
To create an automation rule to prioritize your incident service desk requests:
From your service desk project, select Project settings () > Automation.
Select Add rule.
Select Custom rule.
Enter a meaningful name and description for the rule.
Set up when, if and then settings for your rule that correspond to your matrix. Learn more about automation rules.
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