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Add request participants from the issue view

We're rolling out a new issue view for Jira Service Desk, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.

When a customer raises a request in a service desk, anyone with access to the issue detailing the request can add them as a request participant. Customer permissions for your service desk and Jira site to set who can access your service desk project.

To add a request participant to an issue:

  1. Go to the issue view of the request you want to add participants to.

  2. Select the Request Participants field.

  3. Enter the participant's details, then click the tick.

When you add a request participant, they receive an email notifying them that they are participating in the request, depending on how you set up service desk notifications.

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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