Usage and admin help
Add an agent to your service desk project
Project administrators can add agents who already have a license (e.g. they’ve been added to another service desk) to their service desk. Jira administrators can add anyone (new and existing agents) to a service desk.
To add agents:
From your service desk project, go to Invite team.
Your agent is added to the Service Desk Team role and receives an email with a link to the service desk project.
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