Add an agent to your service desk project

Project administrators can add agents who already have a license (e.g. they’ve been added to another service desk) to their service desk. Jira administrators can add anyone (new and existing agents) to a service desk.

To add agents:

  1. From your service desk project, go to Invite team.

  2. Your agent is added to the Service Desk Team role and receives an email with a link to the service desk project.

Invite team modal

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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