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Add a new custom field to a project

By default, your service desk project includes an Approvers field from which people can select approvers. You might create more custom fields if your workflow has more than one approval step, or if you want the field to have a different name in the issue view.

You need to be a Jira administrator to create a new custom field.

You can add new fields to your project through the Jira Settings () menu in your top navigation bar.

To add a new custom field:

  1. Go to Settings () > Issues.

  2. Select Custom fields > Create custom field.

  3. Select Advanced > User Picker (multiple users) > Next.

  4. Name your field, then Create. The Screens page displays.

  5. Check the box next to <yourprojectkey> Jira Service Desk Screen for Project.

  6. Select Update.

The new field is added to your project.

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.


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