Learn how to succeed in your role as a service desk agent.
Add a knowledge base article to multiple categories
Customers looking for help in different categories may need the same article. Instead of going into each category and manually adding the same article, you can add an article to multiple categories all at once.
To add an article to multiple categories:
Select the Categories column of the article you want to add to multiple categories.
Use the drop-down menu or start typing the name of the category, then select the category you want to add. Repeat until you’ve added all relevant categories to the article. You can delete categories by selecting the x next to the name of an added category.
Select the tick to save your changes.
Was this helpful?