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Write knowledge base articles for your customers

Knowledge base articles let you share information and know-how with your customers. For example, if you get a lot of requests on how to access office wifi, you can write a how-to article explaining the steps.

You must have at least one Confluence space linked to your knowledge base to start writing articles.

To write a knowledge base article:

  1. From your project sidebar navigation, select Knowledge base.

  2. Select Create article.

  3. Select Blank page or choose a template.

    • Templates come pre-populated with useful content and can help you structure your article better.

    • If you choose to use a template, select Next to name your article and add the required labels. Labels help users find articles faster. For example, for an article on setting up your printer, you can use the labels Printer and Set up.

  4. Select Create.

  5. Write your article content. While writing, a draft is automatically saved.

  6. Select Publish when done.

Last modified on Jun 1, 2021
Cached at 4:44 PM on Oct 20, 2021 |

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