• Products
  • Get started
  • Documentation
  • Resources

Who are the people involved in a customer request?

We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.


You can find everyone involved in a customer request in the issue view. This panel in the sidebar shows the service project agent working on the issue, the customer, and other people involved.

Here are the people you might see:

  • Assignee – The person tasked with resolving the issue.

  • Reporter – The customer who sent the request.

  • Request participants and Organizations – Customers and groups of customers who can view and comment on the issue. They might be included if they’re interested in the outcome of the issue.

  • Votes – People who vote for an issue are people who want the issue resolved.

  • Watchers – Team members on your Jira site who receive notifications about the issue.

  • Approvers – If the issue has approvers, this field displays people who are tasked with approving or declining the request.


Last modified on Nov 9, 2020
Cached at 3:40 PM on Jul 31, 2021 |

Additional Help

Ask the Community