What is a help center?
Your customers can get help and raise requests from help centers on your site.
Fresh terminology for automation rules and components
An automation ‘rule’ is now a ‘flow', and a ‘component’ is now a 'step’. You may notice some inconsistencies in the documentation while we make this change. Read more about the updates in Automation
Set up your help centers and portals
Customers send and track requests through help centers and portals on your site. Learn more about how to set your help centers and portals up and set up the right access settings for them.
What is a portal?
Learn more about portals, the customer-facing website of every service space.
What are help resources?
You can create help resources like request types, knowledge base articles and links to external resources in your service project to assist customers.
Create and manage help centers
Serve different audiences using multiple help centers on your Jira Service Management site.
Set up and manage help center access
Learn how to configure who can access your help centers.
Set up and manage portal access
Configure who can access and raise requests in your portal.
Invite customers to your help centers and portals
Invite customers to your site so they can start requesting help.
Add links to external resources in your service space
Help your customers and team access helpful external resources and tools directly from your help center and portal.
Add request participants through the help center
Learn how your team and customers can share requests with others from the help center.
Link service projects to a help center
Link projects to a help center to ensure customers see only relevant resources in both the help center and search.
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