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About the portal and help center

Your help center (and the portals within it) is where your customers go to get information and raise requests.

When you sign up for a Jira Service Management site, a help center for your site gets created automatically.

For each service project you create, a corresponding portal also gets automatically created. You can create as many service projects as you like in your site. Learn more about service projects.

In each portal, customers might help themselves by searching for information in your knowledge base, or they can raise a request to ask a service project team for help.


An employee might come to your help center because they’re having trouble with their laptop.

In the help center, they find the IT help portal, and raise a request.

After they raise the request, they get a confirmation email, and can correspond with the agent via email until the issue is resolved.



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