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Move an issue through its workflow from the old issue view

We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit issues. It looks a little different and some procedures have changed slightly. Learn more about the new issue view.

When you work on an issue, you can move it through its workflow. The workflow depends on the request type your project administrator set up. Learn more about request types.

Both administrators and agents can transition an issue.

To transition an issue through its workflow:

  1. Go to the issue that you want to transition.

  2. Next to Status, select View workflow.

  3. Hover over the line connecting your current workflow status and the workflow status you want to to transition to.

  4. Note the transition name, then select Close.

  5. Use the Workflow dropdown in the action bar to choose the transition you want.

Usually, issues are completed when you transition them to a Resolved status.


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