Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
You can communicate with the customer who raised the request by adding a comment. This is used to ask clarifying questions or to let them know how you’ve resolved their request. You can also add internal notes (the customer cannot see these) to your service project team members to bring them in for help, or to just notify them on what’s happening.
Internal note
Comment to customer
To reply to the customer:
Open the issue view of the request.
Click Reply to customer.
Type a comment.
Click Save.
To add an internal note:
Open the issue view of the request.
Click Add internal note.
Type a comment.
Click Save.
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