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Share article links with customers from your knowledge base

To share links to knowledge base articles with customers:

  1. From your service project, go to Knowledge base.

  2. Select the required article.

  3. In Share this article, click Copy article link.

  4. Share the link with the customer. When customers click the link the article opens in the help center.



Copy article link highlighted on knowledge base article

 

Last modified on Nov 9, 2020
Cached at 2:27 AM on Nov 30, 2020 |

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