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Use the issue view to resolve customer requests
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See the issue view of a customer request

We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.

 

Both administrators and agents can see the issue view of a request.

To see the issue view for a request:

  1. From your service project, go to Queues.

  2. Select the request you want to see the issue view for.

 

Last modified on Nov 9, 2020
Cached at 6:24 AM on Mar 1, 2021 |

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