• Products
  • Get started
  • Documentation
  • Resources

Restrict access to articles in your knowledge base

If your knowledge base contains articles for both your team and customers, you can use Confluence page permissions to hide articles from customers.

For example, you can create a Confluence group for your team, then restrict internal articles to this group. They won't appear in the help center, but your team can still read them while they work on issues. Articles that are not visible to the customer are marked with a red padlock.

You can also restrict access to your knowledge base articles from your service project.

To change viewing permissions for a space:

  1. From your service project, go to Service project settings () > Knowledge base.

  2. Select the Viewing permissions dropdown next to the linked space of your choice.

  3. Choose the Private option if you want only Confluence users with access to that space to view the articles. Choose the Restricted option if you want all logged-in users of your service project (even people without a Confluence license) to view the articles.

If you don’t see the option to set the viewing permission to Restricted, it may be because the space admin has made the space publicly accessible in Confluence. You can change this in Confluence if you’re a space admin.

To restrict access to your space:

  1. Select the Settings button that appears when hovering over that respective row to go to Confluence permissions.

  2. Turn off the View permission under Anonymous access.

 

 

Last modified on Nov 13, 2020
Cached at 8:59 PM on Nov 29, 2020 |

Additional Help

Ask the Community