Create a new queue in Jira Service Management

You can create new queues to fit your organization’s needs. This helps triage customer requests so your service project team knows what to work on.

To create a new queue:

1. From your service project, go to Queues.

2. Select Manage queues from the navigation sidebar.

3. Select Create new queue.

4. Enter a name for your queue.

5. In the Filter by section, select the required issue, status, resolution and label from the drop-down menus. You can also select Advanced to enter a JQL statement.

6. If required, select criteria from the More drop-down menu.

7. If required, select an order from the Order by drop-down menu.

8. In the Columns section, update columns by dragging and dropping to the required location. This is the order the columns appear in your queue.

9. Select Create.