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Add or remove available fields from a request type

The available fields for a request type are the ones added in the global screen configuration for the issue type associated with the request type. To add or remove fields from the request type, edit the screen for its associated issue type.

Editing the screen of an issue type impacts all other issue types using that screen. As a result, this also affects every request type associated with an issue type whose screen was edited.

You must be a Jira admin to add or remove fields from a request type.

To add or remove available fields from a request type:

  1. From your service project, go to Project settings > Request types.

  2. Select the request type you want to update.

Add or remove fields from the customer request form

To add or remove fields from the customer request form:

  1. Select the edit icon or go to the Request form tab.

  2. Select the Create issue screen link.

  3. Add or remove the desired fields.

Add or remove fields from the agent view

To add or remove fields from the agent view:

  1. Go to the Agent view tab.

  2. Select the View issue screen link.

  3. Add or remove the desired fields.

 

To add fields that don't exist yet, add a new custom field to your project.


This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.

 

 

 

 

Last modified on Jun 9, 2021
Cached at 3:40 PM on Jul 31, 2021 |

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