Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Take action on an issue from the old issue view
We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit issues. It looks a little different and some procedures have changed slightly. Learn more about the new issue view.
In the old issue view, actions you can take are located at the top, right underneath the issue’s summary.
In the above example, the customer has summarized their request using “Laptop screen blinks”.
Under this title, you can select:
Edit to change the issue’s details
Comment to communicate with the customer or your service project team members
Assign to assign the issue to another service project agent
Workflow to transition the issue through its workflow
Share to share the issue with team members
More to print the issue, or export it
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