Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
A knowledge base is a collection of articles that help your customers with their requests as well as providing a reference for your team. It's there even when you're on holidays, working on other requests, or have gone home for the day.
If you get a lot of similar requests its useful to write and share knowledge articles.
Use service desk to create template-based knowledge base articles.
Help customers self-serve by featuring relevant articles at the top of each help center category.
The knowledge base suggests articles to customers and agents using keywords from request summaries.
Keep your knowledge base organized by categorizing articles together to help agents and customers find answers quickly.
How to categorize a knowledge base article.
Add an article to multiple categories in your customer portal.
How to delete a knowledge base article category.
Search for an article from within the issue view of a request.
Share links to knowledge base articles with customers.
Share articles with customers from the internal issue view of a request.
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