Write and share effective knowledge base articles
A knowledge base is a collection of articles that help your customers with their requests as well as providing a reference for your team. It's there even when you're on holidays, working on other requests, or have gone home for the day.
Why write and share knowledge articles?
Write knowledge base articles
Feature relevant knowledge base articles in your help center
How can I use keywords to help people find articles?
What are the benefits of knowledge base categories?
Categorize knowledge base articles
Add a knowledge base article to multiple categories
Delete a knowledge base article category
Search for a knowledge base article in a request
Share article links with customers from your knowledge base
Share knowledge base articles with customers in a request