Learn how to succeed in your role as a service desk agent.
What are the portal and help center?
The help center is where your customers go to raise a request online. They can access any service desk they have permission to send requests to by going to the respective portals. Portals are where you go to get help for a specific service desk.
Customers can help themselves here by searching for how-tos and FAQs, or fill out a request form to ask your team for help.
For example, an employee might come to their company's help center to get help with VPN. After they send the request, they get a confirmation email and can correspond with the agent via email.
You can share the help center URL by selecting Channels from your service desk project and copying the help center URL.
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