What are the differences in classic and next-gen approvals?

There are a few slight differences between Approvals in classic and next-gen projects.


In classic projects, admins will need to:

  • Check a user field already exists, or create a new one

  • Add the user field to the issue type

  • Configure the field in the request type

  • Add the approval step to the workflow

In next-gen projects, configuring approvals is a lot simpler:

  • Add an approval step in the workflow

The product will automatically create and associate the field to the request type for you.

For agents:

Agents can modify the list of approvers via the approvals panel during the approval step.

Note: If the customer adds approvers, the field will remain visible on the issue view for agents to see.

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